“If I could do that, what else of value could you offer me?”

“The Great Recession was an event masquerading as a trend.” T. Scott Gross Scott Gross is a thought-leader. You probably have heard of Scott. He wrote the terrific book on customer service, “Positively Outrageous Service”. He really has his finger on the pulse of...

Do You Have a Positioning Statement? Get One

Do You Have a Positioning Statement? Get One One of the most important things I do for my clients is to create what I call a “positioning statement”. It is not the definition of what you do; it is not an elevator speech. It is shorter. It should be under ten seconds!...